Experience
Six roles. One thread.
8+ years coaching cross-functional teams and driving Agile transformation across regulated banking, aviation, enterprise technology, SaaS and government environments — combining hands-on Product Owner experience with Agile coaching to improve delivery predictability and outcomes.
Agile Coach — Fixed-term contract
- Coaching teams through 12-week engagements in Booking.com's Agile@Booking programme, turning baseline agile training into daily practice with measurable targets.
Business Analyst / Scrum Master — Services
- Served as Product Owner, Business Analyst and Scrum Master across enterprise and government transformation programmes, bridging business objectives with technical delivery.
- Assessed team maturity and introduced targeted improvements that increased sprint predictability and delivery alignment by 40%.
- Coached teams and stakeholders on Scrum, backlog management, estimation, prioritisation and continuous improvement.
Agile Coach / Scrum Master — Regional, Digital Sales & Marketing
- Coached cross-functional Agile teams across three markets, improving collaboration and delivery effectiveness across business, technology and marketing functions.
- Delivered Project Staro, reducing ticket processing time from 5 days to 3 days through workflow optimisation.
- Implemented standardised Jira and Confluence workflows, improving operational reporting consistency by 30%.
Agile Coach / Scrum Master — Cloud Engineering Services
- Coached three cloud engineering teams through Agile transformation, improving delivery efficiency by 10%.
- Partnered with Engineering Managers to assess Agile maturity and define coaching objectives and success measures.
Quality Analyst — Pega Systems
- Executed end-to-end testing and QA strategies for enterprise applications, improving defect detection rates by 4%.
- Collaborated with developers and delivery teams to reduce defect resolution time by 5%.
Agile Product Owner — Internet Check-in / Mobile / Baggage / Lounge Access
- Led Agile product delivery across multiple digital products supporting more than 3 million global users.
- Applied Agile principles to optimise digital customer journeys, increasing customer adoption by 5%.
- Progressed through Product Owner and operational roles spanning digital and airport services.
Airport Operations Specialist
- Assisted passengers by managing check-in procedures and verifying travel documents.
- Resolved customer service issues including flight changes, and tracking of delayed baggage and damaged luggage.
- Coordinated with flight crews and gate agents to ensure boarding processes ran safely and on schedule.
Core capabilities
What he brings into the room.
Hover a card (or tap, on mobile) to see what it means in plain English.
Agile Coaching
Helping a team find a better way to work, then coaching them to keep improving it on their own.
Agile Transformation
Guiding a whole organisation through a big change in how it works, one step at a time.
Scrum & Kanban
Two simple ways to organise work: short fixed cycles, or a visual board showing what's in progress.
Lean & Continuous Improvement
Cutting out wasted effort and making small improvements, again and again.
Product Owner Coaching
Helping the person who decides what gets built next make better, clearer calls.
Backlog Management
Keeping one clear, ordered list of everything that needs doing, so nothing gets lost.
Roadmap & Release Planning
Mapping out what ships and roughly when, so everyone knows what's coming.
Stakeholder Alignment
Making sure everyone who cares about the outcome actually agrees on the plan.
Flow Metrics & Delivery Predictability
Tracking how fast work actually moves, so promises to others stay realistic.
Servant Leadership
Leading by clearing obstacles for the team, rather than by giving orders.
Psychological Safety
Building a team where people feel safe to speak up, disagree and admit mistakes.
Agile Governance
Keeping just enough structure and reporting in place, without slowing teams down.
Jira
The software most teams use to track tasks, bugs and who's working on what.
Confluence
Software for writing and sharing team documents, plans and decisions in one place.
Azure DevOps
Microsoft's toolset for planning, building and shipping software.
Power BI
Microsoft's tool for turning raw data into charts and dashboards anyone can read.
Certifications & education
On paper, too.
Hover a card (or tap, on mobile) to flip it.
Certified Scrum Master
Core Scrum accountabilities, events and artifacts — the foundation every engagement builds on.
Google Project Management Certificate
Project planning, risk management and stakeholder communication, applied across traditional and agile delivery.
Diploma in Tourism & Resort Management
Where the customer-first instinct started — long before it had a Scrum ceremony attached to it.